The Impact of Electronic Services on the Development of Information, Reference and Consulting Work of the State Tax Service of Ukraine

The article is aimed at a thorough analysis and study of the impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine (STS). As part of the study, a detailed assessment of the functioning of the main electronic services providing information, reference and consulting services was carried out. In particular, such platforms as PIR (public information resource), communication tax platform, taxpayer’s electronic cabinet and register of individual tax consultations were analyzed. In the course of the analysis, it was found that over the past five years there has been a significant increase in the activity of visits to electronic services, which indicates that taxpayers are moving to the use of electronic means of obtaining information, reference and consulting services. One of the factors contributing to this transition is the convenience and speed of access to the necessary information. Additionally, there is an increase in the quality of service, a reduction in costs, as well as an increase in transparency and trust through the use of electronic services. On the basis of the carried out analysis, the key reasons for the positive impact of electronic services on the development of information, reference and consulting work of the State Tax Service of Ukraine have been allocated. In addition to these advantages, electronic services help to increase the efficiency of data exchange between taxpayers and the tax authority. The conclusions emphasize the importance of further development of electronic services in the field of taxation and indicate the potential for improving and expanding the functionality of existing platforms. Further research should be aimed at identifying new opportunities and optimizing electronic services to meet taxpayers’ needs for access to information and advice as efficiently as possible.