Contemporary Crisis Management in Ukraine's Higher Education System: A Case Study from The Crises of the Pandemic and The Invasion

Purpose: Taking the Institute of Philology and Journalism at Ukraine's Taurida National University as a case study, this paper overviews and distils the crisis management measures utilised in transitioning to fully online education during the crises of the COVID-19 pandemic and full-scale Russian invasion and violence. Design/methodology/approach: With the aim of spotlighting the experiences of the people most directly impacted by these two contemporary crises, this case study documents the lived experience of the authors--all of whom are/were teaching staff at the Institute--and Institute students' responses to online surveys conducted between 2020 and 2022. Findings: The Institute's case study demonstrates that contemporary crisis management via transitioning to fully online learning can be achieved if the following instrumental and methodological components are employed: (1) an initial assessment of the risks and opportunities for the educational community involved; (2) the right choice of online teaching and communications tools; (3) followed by flexibility and gradualism in onward planning (i.e. where technology and pedagogy are understood as interconnected) taking members' feedback into account. However, the success of these components is contingent upon fulfilling psychological components, with care devoted to: upholding members' psychological well-being; offering members ongoing technical support; and strengthening trust between members. Originality/value: This case study offers transferable and adaptable findings for successful crisis management in education, from the Ukrainian context out to the wider world.